As much as I dislike rants on this blog, there’s nothing worse about local public transport in the Rhein-Main area (Frankfurt am Main et al) than this ticket machine in use at all metro stations:

Even though the menu is available in different languages, obtaining a valid ticket is really complicated for those who do not know how to operate it.
As you can see from the picture, the machine also accepts banknotes, chip cards and certain mobiles. Pls also note the already mentioned coin-scratch-area to the right of the coin slot which - for some reasons - is ALWAYS on the same spot with all machines.
RMV apparently knows how bad their machines are - which is why they’ve published a detailed explanation online.
What I dislike about these machines:
Why make it complicated if it can be done way easier instead? Just put a coloured map of destinations on the left and assign 4-5 buttons on the column to the right that correspond to the coloured destinations.
Why do they offer the (rather primitive, no-touch-) screen in five different languages (German, English, French, Italian, Spanish and Turkish) if the rest of the machine is kept in German only?
If they’re already using pictograms for language symbols and age groups, why can’t they extend this to the overall interface?
Too many buttons are confusing! After all, you just want customers to obtain a valid ticket. 4-5 buttons are enough!
Do not offer too many steps during the ticket-selection-process. Instead, use something like this:
Sometimes I just wish I was working in automation engineering (instead of in the field of ecological sanitation systems) and could approach the RMV with a simple upgrade proposal for a better user interface on their ticket vending machines. And this although I am not even an Apple user :-) and since there are others out there who are real professionals for keeping things really simple. Much like the upcoming elections in the US, anything is better and will be an improvement to the existing system. Right now the purchase of tickets through these machines is more complicated for most customers than programming your VCR.
Also, if I was into automation engineering and had to deliver a diploma thesis, I’d cover this subject.
p.s.: The red little sticker next to the mirrored image of yours truly & “Wählen Sie bitte Ihr Fahrziel” actually indicates when it was cleaned (!) for the last time.
Recently Merlin Mann wrote an outstanding post on what makes a good blog, and why they’re so rare. I’d suggest everyone read it, especially if you’re trying to figure out how to be a better blogger. Having said that, in honor of BlogDay 2008, here are 5 Africa-focused blogs that I think are interesting. Keep in mind, I’m particularly interested in African tech so that’s why they lean in that direction…
Nairobi Notes
I initially found out about Nairobi Notes through her Twitter updates (@nairobinotes) - they were interesting, funny and timely, which eventully led me to her blog.
Startup Africa
First off, I love their name - I’m just not sure how they got that amazing URL… How was it not taken? Anyway, Startup Africa does an excellent job of providing news on events, websites and startups in Africa, with a particularly good focus on South Africa.
TechMasai
Another new favorite of mine in the African web tech scene is TechMasai. They profile new African websites and services, often with some opinionated commentary which I like.
Mootbox
Short, interesting, and tends to be Nigeria-focused. In Omodudu’s own words, it’s about, “business, Micro-finance, Social Entrepreneurship, Small business development and other assorted randomness.” Follow Oz on Twitter too @Osize.
Jackfruity
I could just tell you that I like this blog because of it’s design - I’ve always salivated over Rebekah’s site design(s). However, she writes really cool and interesting stuff about Uganda, Sudan and humanitarian issues too. Keep her in your feed.
That’s all for this year!